The terms that govern your use of the Verifyd service.
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Terms & Conditions
Verifyd. Instant Clarity. Complete Control.
Effective date 27 June 2026
Version 1.0
Last updated 27 June 2026
READ CAREFULLY. Verifyd provides automated risk
indications about messages. It is not a guarantee of safety. A green
verdict does not mean a message is safe. A red verdict does not prove
a message is fraudulent. You remain responsible for your own decisions.
Do not rely solely on Verifyd. Always verify suspicious messages
directly with the institution involved using contact details from
their official website.
Acceptance of these Terms
These Terms & Conditions ("Terms") govern your use of the
Verifyd service, including the website at www.verifyd.co.za and any
related applications, APIs, channels and tools (collectively, the
"Service").
The Service is operated by Verifyd Technologies (Pty) Ltd,
a private company incorporated in the Republic of South Africa, which
trades as and operates the "Verifyd" service
("Verifyd", "the Company", "we",
"us", "our"). References to "Verifyd"
in these Terms refer to the Service and to Verifyd Technologies (Pty) Ltd
as the contracting party.
By accessing or using the Service, you agree to be bound by these Terms.
If you do not agree, do not use the Service.
These Terms constitute a binding agreement between you and Verifyd in
terms of the Electronic Communications and Transactions Act 25 of 2002
("ECTA") and the Consumer Protection Act 68 of 2008
("CPA").
What the Service Does and Does Not Do
Verifyd is an automated tool that analyses content you submit (such as
a pasted SMS, email, WhatsApp message, or scanned QR code) and produces
an informational risk indication, displayed as a traffic-light verdict
(green, orange, or red) together with reasoning.
The Service uses a combination of:
You expressly acknowledge and agree that Verifyd:
It means the Service did not detect signals of fraud at the time the
check was run. Scammers continually adapt their methods, and new
scam patterns may not yet be reflected in our data sources.
No Reliance; User Responsibility
THIS IS THE MOST IMPORTANT SECTION OF THESE TERMS. PLEASE READ IT CAREFULLY.
The Service provides information only. You, and only you, are
responsible for any action you take or refrain from taking based on a
Verifyd verdict, including but not limited to:
You agree that you will not rely solely on a Verifyd verdict,
particularly a green or orange verdict, when deciding whether to act
on a suspicious message. Before making any payment or sharing any
sensitive information in response to a message, you will independently
verify the message by contacting the relevant institution using contact
details obtained from their official website (not contact details
contained in the suspicious message itself).
You acknowledge that:
Permitted Use
You may use the Service only for lawful purposes and in accordance with
these Terms. You agree that you will not:
We reserve the right to rate-limit, suspend, or block access to the
Service for any user who, in our reasonable opinion, has breached these
Terms or whose use threatens the integrity or availability of the
Service for others.
Intellectual Property
All intellectual property rights in the Service, including the Verifyd
name, logo, software, design, content, the curated institution
whitelist, and all underlying check logic, are and remain the property
of Verifyd or its licensors.
Nothing in these Terms grants you any right, title, or interest in the
Service, except a limited, revocable, non-exclusive, non-transferable
licence to use the Service for your own personal, non-commercial
purposes in accordance with these Terms.
You retain ownership of any content you submit to the Service. By
submitting content, you grant Verifyd a worldwide, royalty-free,
non-exclusive licence to process that content for the purpose of
providing the Service to you and (in anonymised, aggregated, or hashed
form) improving and operating the Service.
Third-Party Services and Content
The Service relies on third-party services, including:
Verifyd is not responsible for the availability, accuracy, or content
of these third-party services. Verdicts may change if a third-party
data source is unavailable, returns incorrect data, or updates its
information.
Where the Service displays or processes content provided by you (such
as a pasted message), Verifyd does not endorse that content and makes
no representation about the accuracy, legitimacy, or trustworthiness of
any third party referenced in it.
Disclaimers
To the fullest extent permitted by law:
(a) The Service is provided "as is" and "as available".
Verifyd makes no warranties, representations, or guarantees of any kind,
whether express or implied, including (without limitation) warranties of
merchantability, fitness for a particular purpose, accuracy,
completeness, reliability, security, or non-infringement.
(b) No warranty of accuracy.
Verifyd does not warrant that any verdict produced by the Service is
correct, complete, or current. Verdicts are informational signals based
on automated checks; they are not professional advice or a guarantee.
(c) No warranty of availability.
Verifyd does not warrant that the Service will be uninterrupted,
error-free, or available at all times.
(d) Section 43(5) of ECTA.
Where the CPA does not apply, this clause excludes all warranties to
the maximum extent permitted by law.
(e) CPA preservation.
Where you are a "consumer" as defined in the CPA and the CPA
applies to your use of the Service, nothing in these Terms is intended
to exclude or limit any right you have under the CPA that cannot
lawfully be excluded or limited. In particular, nothing in these Terms
excludes liability for gross negligence or for any other matter that may
not lawfully be excluded.
Limitation of Liability
PLEASE READ THIS SECTION CAREFULLY. IT LIMITS YOUR REMEDIES AGAINST VERIFYD.
To the maximum extent permitted by law, Verifyd, its directors,
employees, contractors, and licensors will not be liable for any
indirect, incidental, consequential, special, punitive, or exemplary
loss or damage, including (without limitation) loss of profits, loss of
revenue, loss of data, loss of goodwill, business interruption, or pure
economic loss, however arising, even if Verifyd has been advised of the
possibility of such loss.
Without limiting the generality of clause 8.1, Verifyd will not be
liable for any loss or damage arising from or connected with:
To the maximum extent permitted by law, the aggregate liability of
Verifyd to you for all claims arising from or relating to your use of
the Service, whether in contract, delict (tort), statute, or otherwise,
is limited to the greater of (a) the total amount paid by you to
Verifyd for the Service in the 12 months preceding the event giving
rise to the claim, or (b) ZAR 1,000.
Nothing in this clause 8 excludes or limits liability for:
You acknowledge that the Service is offered free of charge (or at a
low subscription fee) and that the limitations in this clause 8 are
reasonable and proportionate in that context, and that Verifyd would
not be able to provide the Service on these terms without them.
Indemnity
You agree to indemnify, defend, and hold harmless Verifyd, its
directors, employees, contractors, and licensors against any claim,
demand, loss, liability, cost, or expense (including reasonable legal
fees) arising from or connected with:
Privacy and Data Protection
Your use of the Service is also governed by our
Privacy Policy,
which describes how we collect, use, and protect personal information
in accordance with the Protection of Personal Information Act 4 of 2013
("POPIA"). By using the Service, you confirm that you have
read and understood the Privacy Policy.
Changes to these Terms
We may update these Terms from time to time. The current version will
always be available at www.verifyd.co.za/terms. Material changes will
be flagged on the Service or, where you have provided contact details,
communicated to you. Continued use of the Service after a change
constitutes acceptance of the updated Terms.
Suspension and Termination
Verifyd may, at its sole discretion, modify, suspend, or discontinue
the Service (in whole or in part) at any time, with or without notice.
Verifyd will not be liable to you or any third party for any
modification, suspension, or discontinuation of the Service.
You may stop using the Service at any time. The clauses of these Terms
that by their nature should survive termination (including clauses 3,
5, 7, 8, 9, 13, and 14) will survive.
Governing Law and Dispute Resolution
These Terms are governed by the laws of the Republic of South Africa.
Any dispute arising out of or in connection with these Terms or the
Service will be referred to and finally resolved by the courts of the
Western Cape, South Africa, which will have exclusive jurisdiction,
save that Verifyd may, at its option, refer any dispute to arbitration
administered by the Arbitration Foundation of Southern Africa
("AFSA") under its expedited rules.
Where the CPA applies, you may, at your option, refer a dispute to:
General
If any provision of these Terms is held to be unenforceable, the
remaining provisions will remain in full force and effect.
These Terms (together with the Privacy Policy and Security Statement)
constitute the entire agreement between you and Verifyd in respect of
the Service and supersede all prior agreements, representations, and
understandings.
A failure or delay by Verifyd to enforce any right under these Terms is
not a waiver of that right.
You may not assign or transfer your rights or obligations under these
Terms without our prior written consent. We may assign these Terms in
connection with a merger, acquisition, or sale of all or part of our
business.
Notices to Verifyd must be sent in writing to legal@verifyd.co.za.
Notices to you may be given by posting them on the Service or by
contacting you using the details (if any) you have provided.
Contact
Questions about these Terms can be sent to:
Email: legal@verifyd.co.za
End of Terms & Conditions · Version 1.0 · Effective 27 June 2026